Survey

Project Name:

Communication:

Questions	Poor	Fair	Good	Very good	Excellent
1. How well did we listen to your needs?	Poor	Fair	Good	Very good	Excellent
2. How well did we work with you to establish reasonable expectations on the BSS form? (BSS form-Budget, Scope and Schedule)	Poor	Fair	Good	Very good	Excellent
3. How well did we provide timely and accurate information so that you were able to make educated decisions?	Poor	Fair	Good	Very good	Excellent

4. How can we improve our communication with you?

Design:

Questions	Poor	Fair	Good	Very good	Excellent
1. How responsive was the designer to your input?	Poor	Fair	Good	Very good	Excellent
2. How well did the UCCS Project Manager advocate for your needs during design?	Poor	Fair	Good	Very good	Excellent

3. How can we improve the design process?

Construction:

Questions	Poor	Fair	Good	Very good	Excellent
1. How well did the UCCS Project Manager effectively communicate issues to you during construction?	Poor	Fair	Good	Very good	Excellent
2. How well did the UCCS Project Manager work with you to reduce the impact of construction on your daily operations?	Poor	Fair	Good	Very good	Excellent

3. How well did the contractor work with you on a day-to-day basis?

Training:

Questions	Poor	Fair	Good	Very good	Excellent
1. How detailed and helpful was the provided owner training? (ex: How to use AV equipment, lighting and security, who to contact for issues)	Poor	Fair	Good	Very good	Excellent

2. How can we improve owner training?

Closeout:

Questions	Poor	Fair	Good	Very good	Excellent
1. How well did we communicate the warranty process for your project?	Poor	Fair	Good	Very good	Excellent

Facilities Services Department